Shipping and Ordering Information

Ordering Information

Five convenient ways to order!

1. The most convenient way to order is to use our on-line safe and secure shopping cart system
.....available 24 hours a day, 7 days a week! Use VISA, MasterCard or PayPal.

2. Call our Toll Free Order Line 1-800-387-5716 to place your order.
.....Open Monday to Saturday 9 a.m. to 5 p.m. EST Closed Sundays & statutory holidays.

3. Print the order form complete it and fax it to our office toll free 1-800-561-3045, anytime.

4. Print the order form, complete it and
.... mail it to our office at:
.....Workshop Supply
.....PO Box 160
.....Embro, Ontario Canada N0J 1J0

5. Stop by our retail outlet in downtown Embro Ontario. Click here for directions.

All orders are processed by our Customer Service People. The confirmation e-mail you receive just after placing your order, confirms that our server has received your order. We will personally go over your order.

Prices are held as long as possible but are subject to change if deemed necessary. We reserve the right to correct any errors that may occur on this web site. Due to the fluctuating market, prices are subject to change without notice.

You can view and pay with Canadian Dollars prices or American Dollars prices by choosing them in the Currencies column (top left side of every web page - between Home and • Great Gift Ideas).

All orders are shipped by a parcel service for guaranteed delivery. Even your patterns are packaged securely, sent by a parcel service and are insured and traceable to your door.

Absolutely 100% guarantee - If for any reason you are not 100% satisfied, even if you ordered the wrong size, we want you to be another satisfied customer! No Questions Asked (unused) returns are accepted for 90 days from invoice date. No returns without prior consent. Please call 1-800-387-5716 for a return authorization number.
Canadian Shipping Rates*
Orders under $20.00.......................$ 8.30 CDN
Orders from $20.01 to $80.00..........$10.25 CDN
Orders from $80.01 to $140.00........$13.50 CDN
Orders over $140.01....................... $16.90 CDN

* Exact shipping is charged to Air Stage Points and Remote Locations.
* Exceptions... please see Oversize/Overweight below
* Shipping charges will be added to your invoice when your order is processed.

United States Shipping Rates*
Orders under $20.00......................$12.45 USD
Orders from $20.01 to $80.00..........$15.40
USD
Orders from $80.01 to $140.00........$20.25 USD
Orders over $140.01....................... $25.35 USD


* Outside continental United States will be charged exact shipping.
* Exceptions... please see Oversize/Overweight below
* Shipping charges will be added to your invoice when your order is processed.

* If your order totals more than $199.99, custom charges (approx $30 - $60) will apply as well and we will require your IRS# (Social Security Number) for Customs. When we asked why your IRS# is required for orders $200+, we were told "US Import Requirements - The US Customs Service does not require an importer to have license or permit. Customs entry forms do ask for your importer number, or if your business is not registered with the IRS or you do not have a business, your social security number."

Sorry no International Shipping at this time... but we are working on it!

The problem is... it’s not cheap to ship overseas.

If you think the product you want will fit into a box 10“ x 6” x 3-1/2” and weigh less than 1 lb... it will likely cost you almost $30.00 for shipping & handling costs. This rate is not air mail which means it will take at least 8 to 12 weeks to arrive.

To find out if there will be extra charges, taxes or even if what you have ordered can be imported into your country, please contact your Customs. You will be responsible should there be any custom charges or refused entry, duties and/or taxes.

If this is acceptable, then we’ll gladly send your order.

We will need
1) your COMPLETE mailing address
2) product name
3) product part number
4) quantity

If you are ordering Judy Gale Roberts Intarsia Patterns, please note that they will be folded to fit in that box.

We can then send you a PayPal Payment Request (you do not need a PayPal account as we’ll be using ours).

We will ship your order as soon as we receive notification of payment from PayPal : )

If all of this is acceptable, please click here to Contact Us.


Oversize/Overweight Exceptions
The above rates may not apply for orders that are excessively heavy or very bulky. As always, we obtain the best shipping rates when shipping to you. If there should be additional shipping charges of any substantial amount, we will contact you for your approval.

For instance, $2 more on a $50 order is not bad so we would go ahead and send your order and add the $2 to your bill. On the other hand, $7 more on a $50 order would be substantial so we would call or send you an e-mail requesting your decision. Please make sure you include your daytime phone number.


Did you know?

Payment Methods

1. PayPal

2. Credit Card (Visa and MasterCard)

If you have any questions at all, please call us toll free 1-800-387-5716.

Oops - we found a couple of errors in our Catalogue #117.
(The web site has the correct information for these items)

Page Number
Part Number
Desc
Error
62

1016-0xxx

48" dowel 36" price chart shown
79
1-1123 Threaded Insert incorrect part number shown
84
13056 4" Yellow Nozzle incorrect part number shown
118
5JGR-TLB-2/0 Tough Little Blade univ # should read 2/0
119
5JGRCT-7 Mallard Duck Pattern incorrect part number shown
119
5JGRCT-8 Lion Cub Pattern incorrect part number shown
119
5JGRCT-9 Annie Pattern incorrect part number shown
Spring / Summer Catalogue 117B
21
  Cutting Mats Sale - 30% off!
22
  Engineer Squares Sale - 30% off!
23
15020 Sanding File Sale - 30% off!
27
13337-40 Adjusta-Flex Kits Sale - 30% off!
Workshop Supply Inc. reserves the right to change items or pricing without notice. Rain checks will not be issued and product may not be reordered to fill inventory.
Note: All images found in our online catalogue are digitally encoded and their use on the Internet can be tracked. Unauthorized download or use of the images contained herein is prohibited. Images contained herein are owned by their respective companies and Workshop Supply has been given authorization to reproduce their images. Any unauthorized use of images or text is strictly forbidden.
Continue
Currencies
Manufacturers